Why TOTO Toilets Are the Best, and Why You Should Buy Them from Washlets Direct

If you have ever sat on a cold toilet seat in winter, dealt with a bowl that needs a second flush, or simply wished for a cleaner, more comfortable bathroom, you are not alone. TOTO, the Japanese brand behind the original WASHLET shower toilet, has spent more than a century refining the humble toilet, and it is the brand we know best.

TOTO was founded in 1917 and launched the first WASHLET in 1980. TOTO says more than 70 million WASHLETs have now been sold worldwide. Here is why we rate TOTO so highly, and why we think Washlets Direct is a sensible place to buy one in the UK.

Flushing technology that does the job first time

Many conventional toilets rinse the bowl through a ring of small holes under the rim. Those channels are hard to reach and collect residue.

TOTO’s Tornado Flush works differently. Instead of a rim full of tiny holes, it uses two or three powerful jets that swirl water around the whole bowl and clear waste efficiently with less water. Every TOTO pan we sell pairs Tornado Flush with a rimless bowl, so there is no hidden rim channel to clean.

On water use, our TOTO wall-hung and close-coupled pans are specified with a 4.5-litre flush, and the ceramic cistern for the close-coupled RP pan offers a 3 or 4.5-litre dual flush. You can browse the full range on our TOTO WC pans page, or start with the popular TOTO RP wall-hung pan that partners the WASHLET RW and RX.

CEFIONTECT, PREMIST and EWATER+: a cleaner bowl for longer

TOTO’s hygiene story is really three technologies working together:

• CEFIONTECT: an ultra-smooth ceramic glaze that gives waste almost nowhere to cling. It features on the TOTO pans we stock, from the GP and RP pans to NEOREST WX1.
• PREMIST: a fine mist of water sprayed onto the bowl before use, so waste is less able to stick.
• EWATER+: electrolysed water that cleans the wand automatically after use. On models such as the WASHLET RW, SW and NEOREST WX1, EWATER+ also treats the bowl.

Together they mean less scrubbing and a bowl that stays cleaner for longer.

The WASHLET experience: hygiene and everyday comfort

This is where TOTO really stands apart. A WASHLET seat, or a fully integrated TOTO NEOREST, cleanses with warm water, which many people find fresher and more comfortable than toilet paper alone. Depending on the model, features include:

• Adjustable warm-water cleansing through a self-cleaning wand, with control over water temperature and pressure
• A heated seat with adjustable temperature
• A warm-air dryer (on models such as the WASHLET RW, SW and NEOREST WX1)
• An active deodoriser that removes odours during and after use
• Remote control, with stored user settings on NEOREST WX1
• Auto flush versions of the WASHLET RW, SW, RX and SX, such as the TOTO WASHLET RW auto flush seat (white trim)
• On NEOREST WX1, a sensor-activated lid and night light, with the auto-flush motor included in the TOTO NEOREST WX1 complete installation kit

Not every feature is on every seat. Our entry-level WASHLET RG, for example, has warm-water cleansing, EWATER+ for the wand, PREMIST, a heated seat and a deodoriser, but no dryer. Each product page lists exactly what that model includes, so compare them on our TOTO WASHLET ranges page, or see the WASHLET seats on their own. If you want hands-free flushing, the TOTO auto flush collection brings those models together.

Our main WASHLET seats at a glance

• TOTO WASHLET RW seat: the full RW package, including dryer and EWATER+ for wand and bowl, for the RP pan
• TOTO WASHLET SW seat: angular styling with the same core features, for the SP pan
• TOTO WASHLET RX EWATER+ seat: a curved seat for the RP pan
• TOTO WASHLET SX EWATER+ seat: an angular seat for the SP pan
• TOTO WASHLET RG seat: our compact entry-level model, for the GP pan

Thoughtful design for real UK bathrooms

Most of the TOTO pans we sell are designed for a wall-hung toilet. That gives a floating look that is easy to clean underneath, and the seat height is set when the frame goes in, so you can agree a height with your installer that suits the people using it. If you would rather not go wall-hung, we also offer the RP pan in a back-to-wall floor-standing version for the WASHLET RW, and an RP close-coupled pan for the WASHLET RG.

Finishes are chosen to last, from classic gloss white to the matte white and matte black versions of the WASHLET RW and NEOREST WX1, such as the TOTO NEOREST WX1 matte black pan + seat set. On NEOREST, cables and water connections are routed through the ceramic, so the finished toilet looks like a single, clean piece of sanitaryware.

Why buy TOTO from us?

Where you buy a premium toilet matters, especially in the UK, where compatibility, genuine stock and proper support count. We are a specialist UK shower toilet retailer, run by BMF Limited in Leeds, and we sell TOTO alongside Geberit and Villeroy & Boch. Here is what we offer:

• Genuine UK-spec products. We sell genuine TOTO supplied through official UK distribution, not grey imports, so the UK or EU manufacturer support route stays open. Our Warranty & guarantees page explains how manufacturer cover sits alongside your Consumer Rights Act 2015 rights.
• Complete, compatible systems. We treat the seat, pan, frame, connecting set and push plate as one system. Choose a pan + seat set or a complete installation kit with the TOTO frame included, rather than piecing together parts that might not match. Our guide to kits, sets and frames explains the difference.
• Honest UK availability. We only list UK-relevant models and say so when something is not sold here. For example, NEOREST WX2 with ACTILIGHT is not offered for the UK market.
• Free standard delivery over £500. Standard carriage is free on qualifying orders over £500 (the threshold shown at checkout); below that, the rate is calculated at checkout. We deliver throughout the UK. Sets and pans normally travel on a pallet to protect the ceramic, and if a remote postcode needs a different service, we will contact you before despatch rather than add a surprise fee. Full details are on our Delivery page.
• Clear returns. As a consumer you have a 14-day cooling-off period. There is no restocking fee when you cancel within that window and return goods unused, though you pay return carriage (we can quote for a collection). Faulty or wrongly supplied goods are repaired, replaced or refunded at no cost to you. Installed sanitaryware is not normally a cooling-off return, so please check before fitting. See our Refund & Returns policy.
• A real team. We are not a general bathroom warehouse. We are a dedicated shower-toilet specialist, with a Leeds showroom and office open by appointment. Find out more about us.

The bottom line (excuse the pun)

We think TOTO toilets stand out because they solve real problems: better hygiene, less cleaning, more comfort and sensible water use, all backed by serious engineering. The WASHLET in particular turns an everyday necessity into something noticeably better.

If you are ready to upgrade, we will help you choose the right genuine TOTO product, with the correct pan, frame and fittings to go with it.

Ready to choose your TOTO?

• Browse all TOTO WASHLETS
• Explore TOTO NEOREST
• Contact us with your bathroom layout, budget and must-have features, and we will recommend a set or kit

Still comparing brands? Read TOTO, Geberit or Villeroy & Boch? How to choose a shower toilet, or start with What is a shower toilet (WASHLET)?